By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC. Our series on Call Recording reached back to the historic roots upon which the modern call center industry was built. What has changed? A lot, and a lot of it…
By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC. In Part Two of the series, we explored how change has fused people with technology in the 21st-Century call center. Increasingly, people must empower themselves with technology in order…
By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC In Part One, we waxed nostalgic about the developments in the “answering machine” throughout the 20th Century. In order to develop a deeper understanding of modern call recording, it…
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