Archive for April, 2013

April 11, 2013 @ 7:53 AM

Call Recording Series Conclusion: The New Call Recording Paradigm

By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC. Our series on Call Recording reached back to the historic roots upon which the modern call center industry was built. What has changed? A lot, and a lot of it…

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April 2, 2013 @ 1:51 AM

Call Recording Series Part III: Call Recording Technology

By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC.   In Part Two of the series, we explored how change has fused people with technology in the 21st-Century call center. Increasingly, people must empower themselves with technology in order…

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