Category Archives: Blog

Screen recording essential to validate Call Center processes-and build your call center business platform DELRAY BEACH – A profitable call center operational model builds, maintains, monitors and optimizes an operational platform that defines and exploits the customer experience to meet … Continue reading →

ABT builds and maintains the finest “best practices” PCI DSS 2.0 compliance platforms DELRAY BEACH – The development of the Payment Card Industry Data Security Standard (PCI DSS) standard over the last decade has had a huge impact on the … Continue reading →

ABT provides the best software and consulting services to reduce turnover and retain the best, most productive CCRs. DELRAY BEACH – Contact Center Representatives (CCR) can make or break a contact center business. A trained, professional CCR is a key … Continue reading →

Is your call center the top of the line? It’s time for ABT to build you a cutting edge contact center performance platform! By Ryan Morrissey DELRAY BEACH – Recently, I spoke to a call center manager about having his … Continue reading →

Speech Analytics to optimize customer experience By Ryan Morrissey DELRAY BEACH – One of the biggest challenges facing contact centers is effectively evaluating and augmenting the presentations of contact center representatives (CCRs) so that their performance is optimized. Contact Centers … Continue reading →

Is Your Call Center Providing AND RECEIVING the Best Call Center Technology and Support? Let Applied Business Technologies take your business to the next level! By Ryan Morrissey DELRAY BEACH – The primary objective in the call center business is … Continue reading →