In conjunction with our Call Recording and Speech Analytics products, our Screen Capture application records agents’ desktop activities during a transaction. As part of our Call Recording suite, ABT's Screen Recording application allows supervisors to playback and review completely-synchronized recorded conversation with the "recorded screen" sessions. This provides invaluable insight into the agent’s efficiency, while Speech Analytics reports can identify areas for improvement. The solution supports randomized and full-time Call Recording of screen activities from a single-server platform and can be easily integrated with many of other Applied Business Technology software suites, including Speech Analytics.
Benefit Highlights Include:
- Invaluable training tool.
- Randomized or Full-Time screen capture capabilities.
- Synchronized playback with recorded calls.
- Stealth recording.
- Single window for replay of voice, screen and auditing.
- Increased productivity and problem resolution.
- Manual or predefined criteria screen recording.
- Low network bandwidth requirements.
- Easy to install and maintain.
- Optional PCI compliance module.
Call Recording technology, enhanced by Screen Recording, is an excellent step towards improving customer satisfaction levels while maintaining records for regulatory compliance. Bring new revenue to your organization. For a demo of our Call Recording Application, register now.