The Best Source for Call Center Management & Recording Software.
Applied Business Technologies
Voice Recording for Voice over IP and traditional digital platforms using state of the art enterprise server technology.
Call Center Quality Assurance tools that streamline the agent management process. Our applications provide your Call Center managers with valuable employee performance information which allows you to ensure customer retention and satisfaction.
SurveyMaster™ is a comprehensive telephone post call survey tool that engages your customers in a completely customized automated post call survey.
Instantly and securely transmit documents and messages to the intended recipient from back office applications.
Learn More about our Enterprise Unified Communcation Solutions»
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Why Choose Applied Business Technologies for Contact Center Software & Training?
Applied Business Technologies is a leading provider of software based solutions for contact centers. Our primary focus is in delivering the highest quality software solutions for your growing business by streamlining the contact center processes, improving quality assurance and achieving regulatory compliance. Our philosophy of putting customers first, through open architecture recording and other software products as well as industry leading customer service gives us an edge over our competitors.
Driving Performance, Analysis and Scalability
- Providing Real-Time Data to enhance communication and efficiency
- Full and Selective Recording Software
- Quality Assurance tools that ensure customer satisfaction
- Speech Analytics and Employee Training Management
- Best in Class Call Center Management solutions
Call Center Management Software that Delivers
Call center software should be easy to implement and use. Let’s face it – your time is important. You’re tasked with managing people and generating efficiencies. Companies now have the edge and can leverage informed business decisions from a wealth of data within their contact center.
Applied Business Technologies provides the support and technology needed to enable your contact center to maximize your growth potential.