Post Call Survey, Contact Management Quality Assurance Survey, Call Recording Survey, (800) 683-6590


Our Call Recording survey application is a user-friendly, comprehensive call survey tool that engages your customers in a completely-customized, automated and interactive survey. Customers are invited to provide feedback via any touchtone telephone to questions that you determine as key indicators of successful Call Recording: customer satisfaction, compliance, employee campaigns, special campaigns and quality assurance.

Using the functionality of your ACD/PBX or IVR, you can prompt customers to participate in Call Recording surveys in advance, or you can automatically route them upon completing a call with the agent. Your call center should utilize this integrated Call Recording software solution, because it provides high-impact, post-call survey performance.

Call Recording: Post-Call Survey Highlights:

  • Automated call center survey solution.
  • Reduced on-going survey costs.
  • Multiple Call Recording surveys at once.
  • Support multiple languages.
  • Intuitive survey performance reports.
  • Increased customer satisfaction and retention.
  • Ability to measure success of programs/campaigns .
  • Ability to conduct quick internal surveys.
  • Real-time access to surveys.
  • Customers can leave voice comments.
  • Customers can request a callback.
  • Alerting capacity: instantly emails supervisors of dissatisfaction.
  • Increased customer loyalty.
  • Integrates seamlessly with our Speech Analytics solution.
  • 24-hour survey accessibility for direct survey campaigns.
  • Seamless integration with any of our Call Recording products.

A Complete Customer Satisfaction Survey

Our call recording survey application allows you to richly probe customer satisfaction measurement: actual transactions and customer voice comments. Intuitive Speech Analytics reports allow you to trend information based on this intelligence. You can record prompts and change call recording survey campaigns on-the-fly.

Register for a call recording post-call demo today. Learn how we can resolve your need for a complete quality-assurance and customer feedback solution.

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