POST CALL SURVEY
Our Call Recording survey application is a user-friendly, comprehensive call survey tool that engages your customers in a completely-customized, automated and interactive survey. Customers are invited to provide feedback via any touchtone telephone to questions that you determine as key indicators of successful Call Recording: customer satisfaction, compliance, employee campaigns, special campaigns and quality assurance.
Using the functionality of your ACD/PBX or IVR, you can prompt customers to participate in Call Recording surveys in advance, or you can automatically route them upon completing a call with the agent. Your call center should utilize this integrated Call Recording software solution, because it provides high-impact, post-call survey performance.
Call Recording: Post-Call Survey Highlights:
- Automated call center survey solution.
- Reduced on-going survey costs.
- Multiple Call Recording surveys at once.
- Support multiple languages.
- Intuitive survey performance reports.
- Increased customer satisfaction and retention.
- Ability to measure success of programs/campaigns .
- Ability to conduct quick internal surveys.
- Real-time access to surveys.
- Customers can leave voice comments.
- Customers can request a callback.
- Alerting capacity: instantly emails supervisors of dissatisfaction.
- Increased customer loyalty.
- Integrates seamlessly with our Speech Analytics solution.
- 24-hour survey accessibility for direct survey campaigns.
- Seamless integration with any of our Call Recording products.
A Complete Customer Satisfaction Survey
Our call recording survey application allows you to richly probe customer satisfaction measurement: actual transactions and customer voice comments. Intuitive Speech Analytics reports allow you to trend information based on this intelligence. You can record prompts and change call recording survey campaigns on-the-fly.
Register for a call recording post-call demo today. Learn how we can resolve your need for a complete quality-assurance and customer feedback solution.