Posts Tagged ‘Call Recording Assurance’

March 25, 2013 @ 11:04 AM

Call Recording Series Part II: What Changed in Call Recording?

  By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC In Part One, we waxed nostalgic about the developments in the “answering machine” throughout the 20th Century. In order to develop a deeper understanding of modern call recording, it…

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February 13, 2013 @ 3:57 AM

New Directions in Workforce Management

By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC As Quality Assurance (QA) has evolved, workforce management has grown into an expanding suite of QA tools, such as Call Recording, Screen Recording and Speech Analytics. Although each element contributes…

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