Archive for October, 2012

October 15, 2012 @ 5:08 PM

Pivoting to Performance and Profitability: The Right Contact Center Quality Assurance Platform.

The overall success of a call center operation increasingly depends on how businesses assimilate increasingly-evolved Quality Assurance (QA) platforms technology into their call center operations. . Quality assurance platforms have been historically integrated so that call center managers can assess…

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