CACTI Training
Our CACTI Certified Application Trainers and Support Staff will assist your business in setting up and fully utilizing our performance management solutions to improve profit and performance. As expert contact center trainers they will assist your implementation team in introducing the system to the agents and supervisors and in developing a system to ensure that the application provides maximum benefit. We are confident that the use of our CACTI certified trainers will dramatically improve the probability of achieving improved call center performance.
The training is typically completed in a hands-on tutorial-type program with course notes and user manuals to ensure effective program results. We recommend 1 day (typically no longer than 2 hours) of on-site training with classroom sizes of up to 8. However, this will differ depending on the agreed approach, size and number of contact centers and your particular objectives. The major items covered include:
- Application training including usage, icons, pull-down menus, and help files.
- System set-up including supervision, input and output setup, workstations.
- System administration including security, data archiving, updating and data management.
On-Site CACTI Enterprise System Training
CACTI training is designed to provide the knowledge, procedures, and hands-on experience necessary to operate the entire system effectively. Students develop the necessary skills for administering and enhancing the functionality of the enterprise software suite within their organization. We recommend that a minimum of 2-3 students and a maximum of 12 students attend this session.
