Services

CACTI Training

Our CACTI Certified Application Trainers and Support Staff will assist your business in setting up and fully utilizing our performance management solutions to improve profit and performance. As expert contact center trainers they will assist your implementation team in introducing the system to the agents and supervisors and in developing a system to ensure that the application provides maximum benefit. We are confident that the use of our CACTI certified trainers will dramatically improve the goal of achieving improved call center performance.

The training is typically completed in a hands-on tutorial-type program with course notes and user manuals to ensure effective program results. We recommend 1 day (typically no longer than 2 hours) of on-site training with classroom sizes of up to 8. However, this will differ depending on the agreed approach, size and number of contact centers and your particular objectives. The major items covered include:

Application training including usage, icons, pull-down menus, and help files.
System set-up including supervision, input and output setup, workstations.
System administration including security, data archiving, updating and data management.

On-Site CACTI Enterprise System Training

CACTI training is designed to provide the knowledge, procedures, and hands-on experience necessary to operate the entire system effectively. Students develop the necessary skills for administering and enhancing the functionality of the enterprise software suite within their organization. We recommend that a minimum of 2-3 students and a maximum of 12 students attend this session.

Support Agreements

We offer several maintenance agreements custom tailored to our clients. With over 30 years experience in the Telephony and Technology industry, you can rest assured Applied Business Technologies has the tools and know-how to support your business.

Platinum Level Maintenance

We offer a 24 X 7 X 365 Service Level Agreement for one low monthly or yearly fee. Our customers receive best-in-class service and support for mission critical business applications. Our customized service agreements are designed to fit every budget and response need. CONTACT US today for information on our Platinum Level Maintenance Agreements.

Gold Level Maintenance

Our Gold Level support agreement provides our customers with 13 X 5 support at a competitive and affordable price. Our customers are provided with highly trained support engineers for primary and secondary contact. Offering personalized support and service for each and every one of our customers is our mission. CONTACT US today for information on our Gold Level Maintenance Agreements.

Standard Maintenance

All of our products come standard with an 8 X 5 service agreement for one year. Our goal is to ensure efficient operation of all of our products in any environment. We provide dedicated support representatives assigned to your account that are familiar with your business so you can always be sure to receive personalized, friendly service.

For More information regarding our maintenance and service agreements, please CONTACT US.