The Best Source for Call Center Management & Recording Software.

Converge VoIP

VoIP Call Center Recording:

Converge VoIP Platform is based upon the proven technology of ObserveCTI™ and FocusRecord™. Converge VoIP Platform allows your IP based contact center to take advantage of Selective or Full time Recording in one intuitive interface. How does Converge VoIP deliver this added value? By being a complete solution. With Converge VoIP Platform, you even have the ability to choose between the features of ObserveCTI™, FocusRecord™, or both, allowing to it work well with every type of VoIP telephony solution on the market today. Why should your call center utilize this high impact software solution? It delivers additional benefits and the highest performance to your organization.

Converge VoIP Highlights Include:

  • Intelligent selective multimedia ip call center recording
  • Includes online QA and analytical performance reporting
  • Supports all major PBX/ACDs
  • Highly scaleable as needs increase
  • Supports Virtualization Technologies such as VMWare
  • Increased customer satisfaction and retention
  • Identification of VoIP recording training needs
  • Identification of agent strengths and weaknesses
  • Increased agent morale and reduce staff turnover
  • Cost effective, easy to install and maintain business tool

Why Choose Applied Business Technologies?

Applied Business Technologies products and services focus on making your call center more efficient. As one of the fastest growing and most reputable ip call center recording software providers, we are committed to your VoIP recording return on investment. Deliver unprecedented customer satisfaction. Generate additional revenue. Order Converge VoIP today!

Register for a demo of Converge VoIP and see how this robust call center software can provide a complete solution for your organization.