SurveyMaster™

SurveyMaster: A Call Center Survey Solution that Delivers Value

SurveyMaster™ is a user-friendly and comprehensive call survey tool that engages your customers in a completely customized automated survey. SurveyMaster™ is completely interactive. Customers are invited to provide feedback via any touchtone telephone or by voice response to questions that you determine as key indicators for customer satisfaction, compliance, employee campaigns, special campaigns or quality assurance. How does SurveyMaster™ deliver this added value? We carefully analyzed what was available in the market and looked for ways to improve upon current offerings.

Using the functionality of your ACD/PBX or IVR, your customers can be prompted to participate in surveys in advance, or customers can be automatically routed at the completion of the call between the agent and customer. Why should your call center utilize this integrated software solution? It delivers on its promises and provides high impact post call survey performance to your call center.

SurveyMaster™ Benefit Highlights Include:

  • Automated call center survey solution
  • Reduction of on-going survey cost
  • Intuitive Survey performance reports
  • Increased customer satisfaction and retention
  • Ability to measure success of programs/campaigns
  • Ability to conduct quick internal surveys
  • Increased customer loyalty
  • 24 hour survey accessibility for direct survey campaigns
  • Seamless integration with FocusRecord™, ObserveCTI™ or ConvergeVoIP.

SurveyMaster™ Provides a Complete QA Customer Satisfaction Survey Environment

SurveyMaster™ allows you to perform a very rich QA by reviewing the actual transactions and then the customer feedback. Intuitive reports allow you to trend information based upon this intelligence. SurveyMaster™ allows you to record prompts via an intuitive interface, and change survey campaigns on the fly.

Register for a demo of SurveyMaster™ today and learn how we can provide a complete quality assurance environment and total customer feedback solution for your organization.