Speech Analytics

SpeechMiner® Speech Analytics:
Raising the Bar

SpeechMiner® Speech Analytics is an extremely powerful application that allows you to analyze recorded conversations with your customers continuously in 54 different languages. This turnkey solution recognizes the verbal interaction between agents and customers enabling more precise insight into information that otherwise be hidden from view. SpeechMiner® Speech Analytics allows customers to tap into the wealth of data within their call recording system. By creating categories most important to your business, you can quickly drill down to the root cause of any topic of interest in the call center. This helps to quickly identify at risk customers and delivers critical insight into call center performance allowing you to act immediately on making changes.

Speech Analytics Benefits Include:

Assist agents in utilizing key sales skills to increase sales conversion
Maximize business intelligence
Intuitive and easy to use
Compliments any call recording system
Better quality assurance and implementation of target based coaching
Supports 54 different languages using the world's best and most accurate voice ecignition application
ROI is typically realized in less than one year
Assures compliance standards and regulation are being met
Ensuring customer loyalty by early detection of at risk customers

Maximize your Improvement Efforts

Applied Business Technologies products and services maximize the efficiencies of your call center. As a premier call center software provider, we are committed to your satisfaction. Our products generate additional revenue for your call center.

Speech Analytics

SpeechMiner® Speech Analytics:
Raising the Bar