Speech Analytics

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Speech Analytics is a method used to extract useful words and phrases in telephone interactions enabling more precise insight into information that would otherwise be hidden from view.

Applied Business Technologies offers an extremely powerful turnkey application that allows you to analyze recorded conversations with your customers continuously in 54 different languages.

Our Speech Analytics solutions allow customers to tap into the wealth of data within their call recording system.  By creating categories most important to your business, you can quickly drill down to the root cause of any topic of interest in the call center.  This helps to quickly identify at risk customers and delivers critical insight into call center performance allowing you to act immediately on making changes.

Key Features Include

 

  • Highest accuracy and detection, for maximum business impact
  • Support of 54 languages, accents and dialects
  • Recording platform agnostic that integrates with all major brands of recording equipment, as well as QA management systems
  • Web 2.0 user interface and collaboration tools
  • Fully intergrates with all of our Call Recording products
  • System can be augmented by our customer satisfaction Post Call Survey product.
  • Extremely comprehensive customizable reporting system

Benefits Achievement

 

    • ROI and payback  is typically realized within a year of deployment
    • Helps to drive process improvements with previously unavailable business intelligence
    • Identify key sales skills for successful sales conversion
    • Improve Supervisor productivity thus enabling them to effectively coach agents
    • Eliminates subjectivity and randomness from performance evaluation and management
    • Maximize customer retention and satisfaction with direct listening to the voice of the customer
    • Ensure compliance to polices and regulations

Maximize your Improvement Efforts

Applied Business Technologies products and services maximize the efficiencies of your call center. As a premier call center software provider, we are committed to your satisfaction. Our products generate additional revenue for your call center.

Register for a demo of SpeechMiner® and see the power of this total speech analysis solution.