Our Voice over IP recording platform provides your enterprise with a highly reliable recording solution. The application continuously records and stores and provides high-speed access to thousands of hours of customer interactions. Built on the same platform of our FocusRecord application allows for a smooth migration from traditional Call Recording to Voice over IP recording. How does FocusRecord deliver this added value? For one, FocusRecord allows for multiple servers to interact with each other seemlessly to the end user. The Call Center can be based on different telephony platforms with FocusRecord ties them togeather in one intuitive tool. Why should your call center utilize this complete software solution? Beacuse it delivers the recording performance you need and provides added benefit to your call center.
Voice over IP Recording: The Benefit Story
- Highly scalable as needs increase
- Certified across many major telephone system providers
- Software based solution, no expensive hardware required
- Increased agent morale and reduce staff turnover
- Higher customer satisfaction and retention levels
- All-in-one server solution for Voice over IP recording
- Identification of agent strengths and weaknesses
- Intergrates with our Post Call Survey applications
- Identification of call center recording training needs
- Supports all major compression standards
- Support mostly all Voice over IP telephone systems
- Cost effective, easy to install and maintain business tool
- Scaleable to an infinite number of seats
- Intergrates seemlessly with our Speech Analytics products
Take a step towards improving customer satisfaction levels while maintaning records for regulatory compliance. Bring new revenue to your organization. For a demo of our Call Recording Application, register now.
