In conjunction with our Call Recording products, our Screen Capture application records agents’ desktop activities during a transaction. The application allows the supervisor to playback and review the recorded conversation completely synchronized with the recorded screen sessions. This provides invaluable insight into the agent’s efficiency and identifies areas for improvement. The solution supports randomized and full-time Call Recording of screen activities from a single server platform and can easily be integrated with many of our software application suites.
Benefit Highlights Include:
- Invaluable training tool
- Randomized or Full-Time screen capture capabilities
- Synchronized playback with recorded calls
- Stealth recording
- Single window for replay of voice, screen and auditing
- Increased productivity and problem resolution
- Manual or predefined criteria screen recording
- Low network bandwidth requirements
- Easy to install and maintain
- Optional PCI compliance module
