Our full time recording application, FocusRecord, provides your enterprise with a highly reliable recording solution. The application continuously records and stores and provides high-speed access to thousands of hours of customer interactions. How does FocusRecord deliver this added value? For one, FocusRecord allows for multi-user access capabilities allowing playback of voice and screen sessions and real-time monitoring of any agent, by any number of supervisors. Why should your call center utilize this complete software solution? It delivers the compliance recording performance you need and provides added benefit to your call center. Simply stated, it records all transactions or conversations made by any agent or trader in the Contact Center.
Compliance Recording: The Benefit Story
- Highly scalable as needs increase
- Increased agent morale and reduce staff turnover
- Higher customer satisfaction and retention levels
- All-in-one server solution for compliance recording
- Identification of agent strengths and weaknesses
- Identification of call center recording training needs
- Supports all major compression standards
- Supports all major all major PBX/ACDs
- Cost effective, easy to install and maintain business tool
FocusRecord is a non-proprietary, completely server based (Windows 2003/2008) system. Each FocusRecord server can optionally be fitted to perform as a single server recording software platform supporting Voice over IP (VoIP), analog, digital, and trunk side recording.
Take a step towards improving customer satisfaction levels while maintaning records for regulatory compliance. Bring new revenue to your organization. For a demo of of our Call Recording Software, register here.
