We cover all aspects of Call Recording that works across virtually any telephony platform. In conjunction with our other products such as Speech Analytics and Post Call Surveys you can build one of the most powerful quality and revenue generation programs on the market today.
Whether you have a complex multi site Call Center with many different telephony platforms or are a smaller organization we have solutions that fit well into your existing system architecture and business processes. Our suite of Call Recording products is designed to standardize recording operations across your entire organization.
Voice over IP Telephone Recording
Our Voice over IP Recording platform allows your business to take advantage of quality and compliance recording in one intuitive interface. Our unique VoIP Recording software can capture interactions from virtually any telephony device or phone system. The product supports and enhances 99% of the telephone systems on the market today. With no proprietary hardware to buy, the solution is easy to install and deploy. Why should your company utilize this high impact software solution? It delivers additional benefits and the highest performance to your organization.
Traditional Telephone System Recording
Digital PBX recording is made simple with our solutions. We use state of the art non-propriety hardware which is designed to go into a customer’s existing server environment. Each recording server can be fitted to perform as a single server contact recording software platform supporting station side digital, Analog, Turrets and T1/E1 trunk recording. Virtually all of the major telephony system platforms are supported turn key. This solution os typically deployed as a Full Time Recording solution but can be deployed as a Quality Recording system as well.
Call Center Quality Software
Our Call Center Quality applications provide your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. This results in improved customer satisfaction and agent moral. This can be intergrated with our Speech Analytics platform for a very rubust solution.
Agent Screen Recording and Monitoring
Many Call Centers are finding great value in recording the agent desktop screen. Our Screen Capture solution offer limitless video recording at random or full time. The tool gives supervisors the ability to live monitor the agents screen at any time to assist in coaching the agent. These screens can then be used for training or performance review. At a glance, the supervisor can review all the current desktops screens of the agents in the call center giving the supervisor the ability to make quick decisions on what agent may need assistance.
Reports and Agent Coaching
Using all the above tools in conjunction offers a powerful training tool. By using our report and training module, supervisors have the ability to trend agent performance. There are over 40 reports combined that supervisors can use to greatly improve customer service in the contact center.
