Our quality recording program automates the management process by providing your business a quality assurance tool, which enables business-driven, intelligent voice and data recording without the need for a proprietary voice logger. How do we deliver this added value? By categorizing all recordings and storing them for later playback directly from your network, remote location, web or any touchtone telephone. Why should your call center utilize this robust software solution? It delivers high impact call center monitoring performance and provides new benefits to your call center.
Building your Performance
Benefit Highlights Include:
- Saves time: All-in-one server solution
- Increased customer satisfaction and retention
- Identification of agent strengths and weaknesses
- Increased agent morale and reduce staff turnover
- Cost effective, easy to install and maintain business tool
- Supports all telephone platforms
- Resides on Windows 2003/2008 Server platform
- Intergrates effectively with many different call center technology.
Quality Monitoring Solutions for Your Business
We provide your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. This improves call center quality. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. All supervisors have access to performance reports to analyze and evaluate performance of the individual agents, groups or auditors. Improving the quality your call center monitoring as well as interactions with your customers and your agents has never been easier.
Deliver customer satisfaction for your call center. Generate new streams of revenue and see how this integrated tool can provide a complete solution for your organization.
