Speech Recognition Technology:
Raising the Bar

PhraseSpotting is a speech analysis application designed to maximize business potential and gather valuable business intelligence. Using breakthrough speech recognition technology, call center supervisors can scan thousands of hours of recorded data for keywords and phases. How does PhraseSpotting deliver this added value? By considering all the critical aspects of what speech recognition software should do. Why should your call center utilize PhraseSpotting today? It impacts your call center performance in new, unprecedented ways and provides added value to your operation. Simply stated, PhraseSpotting allows for any recorded transaction within the contact center to be analyzed.

PhraseSpotting Benefit Highlights Include:

• Better quality assurance
• Compliments ObserveCTI™, FocusRecord™ and CovergeVoIP
• Maximize Business Intelligence
• Scans faster than Real-Time
• Multi-Language voice recognition technology support
• Create scans based on any number of criteria
• Intuitive, easy to use interface

Maximize your Voice Recognition Analysis Efforts

Applied Business Technologies products and services maximize the efficiencies of your call center. As a premier call center speech analytics software provider, we are committed to your satisfaction. Generate additional revenue for your call center.

Register for a demo of PhraseSpotting and see the power of this total speech analysis solution.