Call Center Quality Monitoring

ObserveCTI™ automates the management process by providing your business a quality assurance tool, which enables business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. How does ObserveCTI™ deliver this added value? By categorizing all recordings and storing them for later playback directly from your network, remote location, web or any touchtone telephone. Why should your call center utilize this robust software solution? It delivers high impact call center monitoring performance and provides new benefits to your call center.

Building your Performance, Generating High ROI

ObserveCTI™ Benefit Highlights Include:

• Saves time: All-in-one server solution
• Increased customer satisfaction and retention
• Identification of agent strengths and weaknesses
• Increased agent morale and reduce staff turnover
• Cost effective, easy to install and maintain business tool
• Supports VoIP, Analog, Digital, T1, and E1 Interfaces
• Resides on Windows NT/2000/2003 Server platform
• Supports all major all major PBX/ACDs

Quality Monitoring Solutions for Your Business

ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. This improves call center quality. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. All supervisors have access to performance reports to analyze and evaluate performance of the individual agents, groups or auditors. With ObserveCTI™, improving the quality your call center monitoring as well as interactions with your customers and your agents has never been easier.

Deliver customer satisfaction for your call center. Generate new streams of revenue. Register for a demo of ObserveCTI™ and see how this integrated tool can provide a complete solution for your organization.