Best in Class Call Center Recording Software

FocusRecord™ provides your enterprise with a highly reliable server based recording solution. FocusRecord™ continuously records, archives, stores and provides high-speed access to thousands of hours of customer interactions. How does FocusRecord™ deliver this added value? For one, FocusRecord™ allows for multi-user access capabilities allowing playback of voice and screen sessions and real-time monitoring of any agent, by any number of supervisors. Why should your call center utilize this complete software solution? It delivers the compliance recording performance you need and provides added benefit to your call center. Simply stated, it records all transactions or conversations made by any agent or trader in the Contact Center.

Compliance Recording Solutions: The Benefit Story

• Highly scalable as needs increase
• Increased agent morale and reduce staff turnover
• Higher customer satisfaction and retention levels
• Saves time and effort: All-in-one server solution for compliance recording
• Identification of agent strengths and weaknesses
• Identification of call center recording training needs
• Supports all major compression standards
• Supports all major all major PBX/ACDs
• Cost effective, easy to install and maintain business tool

Upgrading your Contact Center's Core Competency

FocusRecord™ is a non-proprietary, completely server based (Windows NT, 2000 and 2003) system and can support up to 192 individual channels or 8 T1s of recording on a single Voice Recording Server Module or more depending on requirements. Each FocusRecord™ server can optionally be fitted to perform as a single server contact recording software platform supporting VoIP, analog, digital, and trunk side recording.

Take a step towards improving customer satisfaction levels for your call center recording capability. Bring new revenue to your organization. For a demo of FocusRecord™, register now.