Our survey application is a user-friendly and comprehensive call survey tool that engages your customers in a completely customized automated interactive survey. Customers are invited to provide feedback via any touchtone telephone to questions that you determine as key indicators for customer satisfaction, compliance, employee campaigns, special campaigns or quality assurance.
Using the functionality of your ACD/PBX or IVR, your customers can be prompted to participate in surveys in advance, or customers can be automatically routed at the completion of the call between the agent and customer. Why should your call center utilize this integrated software solution? It delivers on its promises and provides high impact post call survey performance to your call center.
Highlights include:
- Automated call center survey solution
- Reduction of on-going survey cost
- Multiple Surveys at once
- Support Multiple Languages
- Intuitive Survey performance reports
- Increased customer satisfaction and retention
- Ability to measure success of programs/campaigns
- Ability to conduct quick internal surveys
- Real Time access to surveys
- Customers can leave voice comments
- Customers can request a callback
- Alerting thresholds instantly emails supervisors of dissatisfcaction
- Increased customer loyalty
- Intergrates seemlessly with our Speech Analytics solution
- 24 hour survey accessibility for direct survey campaigns
- Seamless integration with any of our Call Recording products
A Complete Customer Satisfaction Survey
Our survey application allows you to perform a very rich satisfaction measurement by reviewing the actual transactions and then any customer voice comments. Intuitive reports allow you to trend information based upon this intelligence. You can record prompts and change survey campaigns on the fly.
Register for a demo today and learn how we can provide a complete quality assurance environment and total customer feedback solution for your organization.
