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Cacti ScreenLog

ScreenLog records agents' desktop activities during a transaction and allows the supervisor to playback/review the recorded conversation completely synchronized with the recorded screen sessions. This provides invaluable insight into the agent's efficiency and identifies areas for improvement. Cacti solutions supports randomized and full-time recording of screen activities from a single server platform and can easily be integrated with our ObserveCTI, FocusRecord or Converge VoIP Platform software suites.

ScreenLog Highlights Include

  • Invaluable training tool
  • Randomized or Full-Time screen recording capabilities
  • Synchronized playback with recorded voice
  • Stealth recording
  • Single window for replay of voice, screen and auditing
  • Increased productivity and problem resolution
  • Manual or predefined criteria screen recording
  • Low network bandwidth requirements
  • Easy to install and maintain

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