Activate!™
Activate!™ API Recording provides your enterprise the ability to initiate voice and screen recording directly from the agent's workstations. Activate! Also supports custom software integrations. We provide your developers with our SDK for integration into CRM Applications, Call Center Management Applications and more.
Supervisors and managers can configure Activate!™ to start recording on specific keystrokes, applications, defined fields or screen positions. Activate!™.
Developers can integrate recording functionality into their existing call center applications.
Activate!™ Provides your organization a flexible, scalable, quality assurance solution to record mission critical transactions, emails, web chats or other interactions between agents and customers.
Activate!™ Highlights Include:
- Workstation intelligence recording solution
- Predefined recording triggers
- Monitor all desktop activities by individual agents
- Invaluable training tool
- Stealth mode recording
- Voice and screen recording (ScreenLog required)
- Ability to record desired transactions only
- Low network bandwidth requirements
