ActiveDesktop
ActiveDesktop is a fast, simple quality assurance solution that allows supervisors and/or agents to monitor desktop and voice activities real-time. Voice and screen monitoring capabilities provides a powerful impact to any quality assurance program. The supervisor can also decide if they would like to record the transaction while monitoring the agent real-time.
ActiveDesktop displays real-time data on your agent's activities. You are presented with a complete picture of the happenings in your call center. With ActiveDesktop, you have the ability to Live Monitor agent's voice and screen real-time, engage in a chat with the agent and push training materials and PDF files to their desktop. You can choose to record the voice and screen transaction with a simple right mouse click. Furthermore, you are presented with live data from all your agents. You can see their status, current desktop page, caller-id information and more.
ActiveDesktop is training, coaching and monitoring tool all in one. It eliminates the need for “Desk side Coaching” and enables your supervisors to save invaluable time. It allows supervisors to assist agents with a click of the mouse, and allows for agents to request assistance from a supervisor. It allows supervisors to monitor the activity of agents, immediately identifying areas that need improvement, increasing customer and agent retention. ActiveDesktop complements all of our core recording and monitoring platforms and supports all Major PBX/ACD systems. It has enterprise wide support, so you can even assist agents in different physical locations. Organizations immediately recognize the benefits of ActiveDesktop within their Call Center. See how your business can benefit today from ActiveDesktop!
Request a demo of ActiveDesktop today.
ActiveDesktop Highlights Include
- Workstation Real-Time monitoring
- Proactive approach to QA
- Easy retrieval of recordings
- Invaluable training tool
- Stealth mode recording
- Voice and screen recording (ScreenLog required)
- Low network bandwidth requirements
