News
Real-time monitor application launched - 12.10.2005
Cacti Software, Inc. (http://www.cacticom.com) announced the release of Real-time monitoring software that integrates into their existing software suite. The software allows contact centers to live monitor their agents, while maintaining the ability to QA these agents live. The solution allows for Voice and Screen monitoring simultaneously. “This solution adds tremendous value to any call recording environment.” said Reginald Jerel, Director of Business Development for Cacti. “Supervisors can now assess real time data within the environment to make better business decisions on the fly. Used in conjunction with coaching tools provides the ultimate platform for assisting agents on customer calls.”
Applied business technologies is a provider of Contact Center Recording and Quality assurance solutions developed solely by Cacti Software, Inc. Cacti is a leading provider of innovative, software based, open platform call recording software.
