Financial Client Service Solutions
A new way to communicate instantly and effectively with your clients via SMS Text Messaging, providing higher levels of customer service and creating stronger customer intimacy.
The Solution
CONTACT™ by Datasquirt lets you take advantage of the explosive growth in the use of SMS Text Messaging, as well as gives you a powerful multi-channel blended application that harnesses the power of all of your communications channels seamlessly.
More and more people are carrying mobile phones - so what better way to communicate and provide services to your customers than with SMS text messaging - instantly and simultaneously with just one click - nothing is faster or more effective. It's low cost, immediate and intimate.
CONTACT™ can complement your existing client services process to help you build stronger customer relationships, lower your costs, and improve the brand awareness of your financial institution.
With CONTACT™ Your Customers Can:
- View account balances by sending a request via text message
- Transfer funds via text messaging
- Schedule balance information to be sent on regular intervals
- Receive notifications on withdrawals and other activity on ATM or Check Card transactions to prevent against Fraud and Identify Theft
- Receive electronic billing reminders and pay bills electronically
- Receive a full range of customer service features on a 24/7 basis
In addition, CONTACT™ supports multi-channel communications, including email, fax and other electronic media, as well as integration with your existing financial systems, helping you to serve both your external and your internal customers.
CONTACT™ is completely secure, web-based, easy to implement and can be easily managed by your staff - All you need is an internet connection. In addition, CONTACT™ will work with any text-enabled phone regardless of cellular provider.
CONTACT™ by Datasquirt is a robust, enterprise system that has been in use by many large organizations since 2001 and has been proven over and over again in real-world situations.
