Enterprise Solutions

Customers today have more choice with how they communicate than ever before. The billions of text messages sent each day demonstrate how rapidly SMS has become the channel of choice for many people - it's low cost, immediate and intimate.

Smart organizations understand that to succeed in a competitive market place, they need to provide channels into their business that suit their customers' needs and communication preferences.

Datasquirt's range of enterprise solutions lets you harness these channels. You can deploy our server products within your own IT infrastructure, or have us deliver the same solution to you as a hosted (ASP) web-based option. The choice is yours!

Datasquirt's award-winning CONTACT™ solution and infrastructure is the cornerstone of their enterprise applications. CONTACT™ enables you to manage SMS, email, fax and other media objects in real time using a centralized application across your entire organization to enhance communication with staff, customers and stakeholders.

Combined with Datasquirt's WAM-e SMS gateway infrastructure you can integrate the SMS channel inside your CRM, ERP and proprietary applications allowing your business to communicate with more immediacy and intimacy that ever before.

Datasquirt's solution's design ensures high-security, high availability, high scalability and high reliability using architecture that readily integrates using a range of open interfaces.

Features:

High-Volume SMSC Connectivity: synchronous or asynchronous message transmission dependent on your volume, scale and capacity requirements.

2 Way SMPP Capability: automatically rebinding SMPP connectivity with full message receipting capability, multi-carrier / multi-thread deployment.

Audit & Event Logging: extensive event logging and audit record creation.

Data & System Interfaces: plug-in modules for CRM, ERP and ACD integration.

Self-Service Automation: ability to configure and deploy customized SMS & email self service applications (account balances, orders, complaint management, service requests, polls, surveys, etc).

Universal Pipeline Design: open media management, routing, quality assurance, scheduling and logging.

Configurable User Interface: web-based user interface modules, configurable based on stakeholder requirements across multiple functions.