The Federal Communications Commission (FCC) imposes regulatory scrutiny on Telecommunications companies with their marketing practices and consumers’ data privacy. Applied Business Technologies offers solutions for verification of transactions, optimization of business processes and accurate evaluation of contact center operations resulting in improved performance.
Compliance
- Call Recording and voice documentation solutions help to improve risk management.
Dispute resolution and other critical business concerns
- Recording and screening agent/customer interactions with easy playback retrieval
- helps to ensure compliance, minimize dispute-related costs and reduces liability risks.
Quality Assurance and reporting for training purposes
- Many of our solutions including our Call Recording and Screen Capture software is fully PCI compliant.
- Full Time recording that meets compliance and industry standards. Recording software that provide a secure environment, while allowing rules based permissions, data retention and DOD secure deletion.
- Voice and Screen Recording for liability protection and dispute resolutions. Our robust software safeguards your verbal contracts from he said/she said disputes, helping to eliminate costly, non-productive lawsuits.
Post Call Surveys to ensure customer satisfaction
We offer a Post Call Survey solution that can help you better understand your customers, partners and employees perception of your products and services. Our survey tool is a user-friendly and comprehensive Post Call Survey application that engages your customers in a completely customized automated survey. This is a completely interactive survey tool that allows customers to provide feedback via any touch tone telephone or by voice response to questions that you determine as key indicators for customer satisfaction, compliance, employee campaigns, special campaigns or quality assurance.
Speech Analytics
Our Speech Analytics application is a comprehensive platform to analyze agents/customer interaction with in the contact center. Useful information is extracted to identify calls from unsatisfied customers. This technology may combine results from different techniques to achieve its aims by spotting spoken keywords or phrases which gives decision-makers insight into what the customers really think about their level of service so that they can quickly react.
