Insurance companies are always searching for ways to increase customer satisfaction and retention. Applied Business Technologies offers a variety of solutions that can guarantee happy and loyal customers.
Speech Analytics Solutions
Speech Analytics applications captures key phrases during agent / customer interaction to identify unsatisfied customers and provide better training to aim for first call resolution.
Call Recording and QA
- Call Recording and Screen Capture ensures Regulatory Compliance
- Easy location and retrieval of recording data to handle Disputed Resolution and Risk Management
IVR Solutions
- Customized IVR solutions for accounting billing and payment purposes
- Self Service customization to provide customers with easy access for customer service support and claims
Post Call Survey Solutions
- Interactive Post Call Survey that can be used to measure Quality Assurance and customer satisfaction
Business Analytics
Utility companies are faced with the constant challenge of replacing aging infrastructures, and deployment of smart grids which requires significant investments and greater operational efficiencies. There are ways that Utilities can leverage the power of analytics to free up working capital and optimize return on assets. Combining metrics from multiple sources is not only effective in the call center, but in many other business units as well.
