The travel and entertainment industry is mainly focused on improving and upholding operational efficiency. Applied Business technologies offers a wide variety of robust solutions which will ensure guest satisfaction and loyalty.
Hospitality benefits include:
PCI Compliance
Our Call Recording and Screen Capture application support encryption in compliance with PCI guidelines
Real Time Monitoring, Workforce Management and QA
- Call center management including real time monitoring, workforce management, and centralized message boards
- Customized Reporting Analytics
Unified Communications
Fax over IP, SMS, MMS, text to speech, and email customized either towards to a group or individual as determined by managed criteria.
IVR Customization
Customized IVR functions including wakeup calls and personalized greeting for the guests
Post Call IVR Solutions
Customized Post Call Survey for Quality Assurance, customer satisfaction and training purposes
