Healthcare companies face an increase in compliance, regulation standards and liability accountability with a greater demand for excellent performance. Applied Business Technologies provides protection of private information for healthcare organizations and can meet their HIPPA requirements via Recording Voice and Screen, Speech Analytics, Workforce Management and Business Analytics. ABT has had a high success rate in Healthcare environments and offers quick and easy deployment with our products.
Our Healthcare solution package includes:
Call Recording and Screen, QA and Reporting
- Call Recording with easy retrieval for playback at alterable speeds, saving time in review
- Quality Assurance and HIPPA compliant management of phone based conversations within the various departments and customers to help reduce potential liabilities
- Auditors have the option of reviewing and emailing any desired portion of any recording and analyzing reports
- Analytical Reporting enable key decision makers to gather information on tactical, strategic and clinical performance in order to make critical decision in Financial Reporting, Operations, Marketing effectiveness, Providing Quality Care for Patients.
Workforce Management
These days there is a higher demand for patent care which leads to escalating costs in the Healthcare industry. Our Workforce Management technology helps healthcare organizations to address business challenges and guide them through the best process in improving absence management and time keeping. Our Workforce software provides real time access to schedules ensures compliance and increased productivity while reducing labor costs.
Benefits include:
- Workforce Management and Scheduling Software that support quality patient care with reduced labor costs
- Efficiently proving caregiver/staff to match the needs of patient demand
- Real-time access & self-service to schedules and adherence
- Increased patience satisfaction
- Reduction of overtime needs
IVR Platform and Customization
- Customized IVR solutions that provides secure self service for patients staff and insurance companies
- Customized IVR solutions that enables pharmaceutical customers to access pharmacy locations and order prescriptions over the phone
Post Call Survey Solutions
- Interactive Post Call Survey tool that allows patients to provide feedback via any touch-tone telephone or by voice response
