Due to new regulations and the possibility of litigation, the public sector has an increasing need for an affordable yet robust and secure call center solutions. These days many government agencies are undergoing vast scrutiny and having to deal with tight budgetary retrains.
Applied Business Technologies provides:
Call Recording
- Call Recording and Screen Capture recording for call centers – An inexpensive, easy and fast way to record and store information
- Digitally capturing phone-based interactions for simple retrieval, playback and management
Quality Assurance consulting
Quality Assurance made simple enabling organizations to improve efficiency, ensure compliance, automate processes and enhance customer service resulting in financial success.
IVR Solutions
- Customized IVR for public service announcements and natural disaster alerts
- Directory service options
- Appointment scheduling for various government agencies
- License, Tax, and Ticket Reminders
