Applied Business Technologies solutions enables financial institutions to improve customer service and secure sensitive information. Our recording solution helps to provide an accurate and reliable audit trail of verbal agreements. Financial institutions are even more competitive these days and some of the benefits that enable them to provide the best.
services include:
Call Recording and QA
- Our Call Recording solutions are fully PCI compliant.
- Call Recording that meets compliance and industry standards. Recording that provides a secure environment, while allowing rules based permissions, data retention and DOD secure deletion.
- Voice and Screen Capture for liability protection and dispute resolutions. Our robust call recording software safeguards your verbal contracts from he said/she said disputes, helping to eliminate costly, non-productive lawsuits.
IVR Solutions
Customized IVR applications using VoiceXML to provide information for real time telephone banking, account balances and stock information.
Speech Analytics
Using our Speech Analytics application you can create categories most important to your business, you can quickly drill down to the root cause of any topic of interest in the call center. This helps to quickly identify at risk customers and delivers critical insight into call center performance allowing you to act immediately on making changes.
Business Analytics
Our Call Center Performance Management tool (CCPM), HardMetrics, can consolidate and analyze a variety of data that will provide you with insight on how your enterprise is performing. The possibilities are endless. Essentially, any data point that you watch or manage over time is a potential source which can be correlated and analyzed in CCPM.
