By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC Since they first appeared, in the 1970s, call centers have prospered or perished based on customer satisfaction levels. Yet, increasingly-complex factors contribute to that customer experience. Quality Assurance includes tools…
ABT provides the best software and consulting services to reduce turnover and retain the best, most productive CCRs. DELRAY BEACH – Contact Center Representatives (CCR) can make or break a contact center business. Trained, professional CCRs are key assets to…
Is Your Call Center Providing AND RECEIVING the Best Call Center Technology and Support? Let Applied Business Technologies take your business to the next level! DELRAY BEACH – A call center’s primary objective is to provide the most professional, cost…
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