Posts Tagged ‘Call Center’

March 25, 2013 @ 11:04 AM

Call Recording Series Part II: What Changed in Call Recording?

  By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC In Part One, we waxed nostalgic about the developments in the “answering machine” throughout the 20th Century. In order to develop a deeper understanding of modern call recording, it…


September 15, 2011 @ 1:00 PM

CCR retention critical to profitability

ABT provides the best software and consulting services to reduce turnover and retain the best, most productive CCRs. DELRAY BEACH – Contact Center Representatives (CCR) can make or break a contact center business. Trained, professional CCRs are key assets to…


June 1, 2011 @ 1:26 PM

The Best Call Center Technology and Support

Is Your Call Center Providing AND RECEIVING the Best Call Center Technology and Support? Let Applied Business Technologies take your business to the next level! DELRAY BEACH – A call center’s primary objective is to provide the most professional, cost…