February 10, 2012 @ 1:57 AM

Choosing and implementing improved solutions for call centers

Call centers must continually improve their customer service to stay viable and keep pace with rising customers’ demands. Growing worldwide competition, Internet and social media all integrate into the call center business models aimed at improving contact center business processes….


January 7, 2012 @ 11:45 AM

First Call Resolution rates-and your bottom line!

Applied Business Technologies invaluable partner in increasing First-Call Resolution rates-and your bottom line! ABT provides the best, most powerful turnkey applications to properly measure and enhance your FCR benchmark averages. DELRAY BEACH – In the call center business, customer service…


December 5, 2011 @ 4:55 PM

Screen Recording is essential!

Screen recording essential to validate Call Center processes-and build your call center business platform DELRAY BEACH – A profitable call center operational model builds, maintains, monitors and optimizes an operational platform, so that customer experiences satisfy established business process and…