May 15, 2012 @ 12:34 PM

Coaching critical to improving call centers business model

Applied Business Technologies provides best tools to coach CSRs Employees can make you or break any business. It’s no different in call centers. A well trained, motivated workforce of customer service representatives (CSRs) is critical to the performance, efficiency and…


April 12, 2012 @ 8:59 AM

Keeping your call center platform HIPAA-compliant

Keeping your call center platform HIPAA-compliant is critical to your health industry customers Congress passed the Health Insurance Portability and Accountability Act (HIPAA) in 1996 to protect the privacy rights of individuals and their confidential medical records. Under HIPAA, healthcare…


March 9, 2012 @ 1:02 AM

Understanding the Call Center platform

Understanding the Call Center platform: Imperative that Call Center IT and Management operate seamlessly together. The call center business is an extremely competitive global industry. Whether call center operations are located in the United States, India, Latin America or elsewhere,…