By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC “The only constant is change, continuing change, inevitable change, which is the dominant factor in society today. No sensible decision can be made any longer without taking into account not…
By Gregory J. Robb, Research Assistant, Applied Business Technologies, LLC In the 25 years preceding the turn of this century, industry journeyed from a society of companies to a global arena of consolidated giants. Put simply, situation “normal” was defined…
The overall success of a call center operation increasingly depends on how businesses assimilate increasingly-evolved Quality Assurance (QA) platforms technology into their call center operations. . Quality assurance platforms have been historically integrated so that call center managers can assess…
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