Is your call center the top of the line?
It’s time for ABT to build you a cutting edge contact center performance platform!
By Ryan Morrissey
DELRAY BEACH – Recently, I spoke to a call center manager about having his company partner with Applied Business Technologies (ABT) to rebuild his company’s inadequate call center platform to the highest level of sophistication, compliance, and profitability.
Actually, he was not a “new” prospect, but one I had met at a trade show about two years ago. Back then, after our initial meeting, we began talking about raising his company’s call center performance. Our team evaluated and reviewed with him the needs for optimizing his company’s call center operation and proposed a number of solutions and improvements for implementation in regards to Call Recording, Workforce Management and Speech Analytics.
Our initial discussion involved identifying goals the company wished to achieve, the best way to measure performance, and how to align these strategies with enterprise-wide target. We proposed a number of high quality solutions to build an infrastructure that would maximize efficiency, productivity, and the company’s competitive edge-all within his allotted budget for this project.
After receiving our in-depth recommendations and quotes, he said he was talking to other vendors and would get back to me.
But I never heard from him again-until recently-when he needed immediate assistance to troubleshoot a major problem caused by a cheap, poorly designed Call Recording and Quality Assurance system he had instead opted for when we first talked.
It was not the first time we have been called in to fix the problems caused by fly by night consultants designing and selling low cost, substandard call center platforms.
As in most other industries, in the contact center business, “you get what you pay for.”
Decision Makers in this industry know that the business has drastically evolved over the last decade and that there are no cheap, easy and simple solutions if you want to do things right-and make good money too. Applied Business Technologies has been the best in the business since 2001 and our primary focus has been to provide the best in quality solutions at competitive prices to businesses of all sizes. We are not the cheapest in the business, but we are no doubt the best and most reliable to our customers.
Is your call center is the top of the line?
Are you getting everything you can from you present platform and current vendor in terms of cutting edge customer service, Call Recording, Speech Analytics, and most importantly, profitability?
If not, it’s time for you teamed up with Applied Business Technologies and work with the best in the business! Our staff will support your business in setting up and fully utilizing our performance management solutions to bring your operation to a top of the line industry standard. We will design the best, custom-made call center performance package specifically suited to meet your call center’s needs-and just as important-provide you with the best in reliable, personalized support.
We are confident that we can dramatically improve your call center performance-and increase profits and enhance your operations.
Call Ryan today for a consultation at 800-683-6590 x220 and start building a top of the line-and much more profitable-call center today!
